A teenager was robbed and his mother headbutted when she went to rescue him from a gang of up to 50.

Her 999 call to police was routed into London where the Met then sent it back into Essex.

Now the furious mother is demanding that police change their methods and thanking God her 13-year-old is safe.

Mrs Law said: “When I was there I was approached by a black man who was around 6ft tall who headbutted me in the face.

“They had taken Steven’s phone and gone through his pockets. They made gestures that suggested they had tools of some kind in their pockets, and I was racially taunted the whole time I was speaking to them.

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